A volunteer who has clocked up 500 hours of volunteering was surprised yesterday when patients and staff at the Royal Hospital for Children (RHC) presented her with a round of applause and hand made cards as a thank you.
Diane Pallas has been volunteering at the RHC since 2014 (initially at the old Yorkhill site before moving to the new hospital when it opened in 2015) and has been offering support to patients and their families all this time.
She had been a volunteer at the 2014 Commonwealth Games and was looking for another opportunity to provide support and thought she would enjoy volunteering with children.
As a Welcome Guide, Diane assists families through the appointment check-in process on arrival at the hospital, providing directions and information on clinics, wards and various facilities around the hospital. No matter what the question is, Diane will always find out the answer!
Diane said: “I like feeling useful to the patients that attend the hospital and their families. I really enjoy my Welcome Guide role as families are very happy to see someone who can help them when they arrive at the hospital, often for the first time. I am always ready to help.”
In addition to volunteering as a Welcome Guide, Diane also helps out in the Children’s Charity Shop which raising funds for the hospital.
Coral Brady, Business and Administration Manager, said: “Volunteers play a very important role in the NHS throughout the UK with many hundreds of people offering their own time to provide patients and visitors a friendly face and support at what can be a very difficult time.
“Diane has managed to clock up 500 hours supporting our patients, their families and our staff. Diane has made a great contribution here at RHC and we are both grateful and thankful for all she has done.”
Diane added: “I am passionate about my roles and volunteering within the Children’s Hospital. It has been a great way to make new friends. I love being part of a team and feeling that my contribution is appreciated.”
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Pic: Diane was all smiles after getting a round of applause for her volunteering efforts.