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January 2020


Royal Alexandra Hospital, Dermatology
I had an appointment at the RAH Dermatology department at 9.00 am and the whole experience was a bit of a disappointment. I knew from various TV programs that there would be a long wait before I was actually seen so I filled a back pack with food, a portable camping stove and a two gallon self sterilising water bottle. I should also have thrown in some pain killers as the back pack ended up a tad heavier than first envisaged and my back is not as strong as it once was. Having lugged that weight up from the car park along a short corridor and up two flights of stairs, I was looking forward to having a seat in a waiting room full of desperately ill people. I approached the waiting area in front of the reception desk and there were three people in that spacious room, and that included me and the receptionist. Despite the fact that the NHS is full of surly manic depressives whose sole purpose in life is to make things hard for patients, as described in many newspaper articles, I appear to have stumbled upon the exception. Not only did she peruse my paperwork with a smile, she also got up and pointed out where the waiting room was for my treatment. At first I thought there was some mistake as the corridor was totally free of trolleys piled two deep with the sick and dying as per many media accounts. In fact during this entire hospital visit I saw not one single trolley. One can only assume they were all parked somewhere in the back of the hospital to keep them away from the press. I dragged my back pack along the corridor (it had somehow got a lot heavier) to a smaller waiting area which had a few chairs and one person sitting fiddling with their phone. I was unsure whether to unpack the portable camping stove or my well-thumbed copy of War and Peace, but before I could decide I was invited into a room by a chap called Alec. Presumably this was where they would park me for the next few hours until a highly stressed doctor half way through his 96 hour shift would pop in and cancel my appointment. Imagine my surprise when I glanced at the clock on the wall and realised it was exactly the time of my appointment. A few minutes later I was lying on a hospital bed with some anaesthetic injected into my skin and Alec cutting away at the lump on my neck. ‘Can you feel that cutting?’ he asked. I thought it was self-evident by the way I was not clinging to the ceiling with finger and toe nails, that I had felt nothing. I did appreciate him asking though just in case I was paralysed with pain. Alec obviously took pride in his work as he spent some time shaving away the edges of the wound to get the best finish possible for which I thanked him gratefully. I presumed he was doing a good job by the sounds of admiration from his colleague who was also in the room. I forget her name but I am sure she was the lassie in Taggart with the curly hair. Obviously I do not mean that Taggart had the curly hair. The bleeding was stopped through the diligent application of a cauterising device which again was pain free. A dressing was applied over the wound and the process repeated with a large skin tag on my back that had been giving me trouble. So jobs done, a quick thank you, and I was lugging my back pack all the way back to the car. As I drove off I realised that although, Alec appeared to be very relaxed and unhurried, I was back in the car in less than 30 minutes from my appointment time. Back home I realised that I had been sliced and diced in two areas which had then been burned to close off the blood vessels. When the anaesthetic wore off things were going to be very Ouchy indeed. But the hours passed and no pain, no discomfort – nothing. Woke up the next morning and still nothing. The only pain was in my shoulder from lugging the back pack around. I am now lump free and can hopefully return to my career as a topless swimsuit model and I am highly confident that my application to Love Island will now be accepted. However, I am disappointed that I was unable to view the overflowing trolleys of sick patients, the surly uncaring attitude of the medical staff, or endure a 12 hour wait before being attended to as described by the media. All I got to see was clean uncluttered corridors and waiting rooms, with polite efficient caring staff who obviously took pride in their work and have made my life a lot better. Maybe next time. Kind regards.


Queen Elizabeth University Hospital Glasgow
My partner has been a patient twice May 22 last yr and Jan 22 this yr both ward 9a can’t fault anything from staff special shout to Siobhan from may Emma this time round and Sheena.


Glasgow Royal Infirmary
I have suffered COPD for some time now and I can honestly say I owe my life to the nursing staff. I’ve learned so much from them and still learning. These wonderful nurses make a big imprint on some people and I can’t praise them enough. But thank you all so much x


Glasgow Royal Infirmary
Ward 30 looked after my month for just over four weeks before she passed away. The staff were absolutely outstanding. Francis and her team were amazing. Andrea, Chloe, and Margaret to name a few were amazing. On a ward that is so demanding the nurses could not do enough to help? Just wanted this to be noted for all the staffs’ hard work.


Gartnavel General
I wanted to thank a wonderful staff member at the audiology outpatient clinic who looked after me recently...sorry, I don't know your name. I have been pretty deaf in one ear for over 20 years...finally gave in to a hearing aid! What a great wee bit of kit! The technician I saw during my assessment and again for the fitting was so professional, informative and friendly. He really made all the difference in the world during a time that I was feeling a little anxious and self-conscious. They are a credit to the NHS and your department. Keep up the good work! Kind regards, AD


Queen Elizabeth University Hospital Glasgow
My 88 year old mother in law was admitted as an emergency on Saturday 25th Jan 2019 and discharged on Wednesday 29th Jan 2019. She has dementia and is seriously disabled by osteoporosis and uses a wheelchair. She was suffering from a serious lower respiratory tract infection that had not responded to GP treatment at home. Everyone who was involved with her care from the paramedics in the ambulance to the staff in A&E, the short stay ward and ward 55 at Langland’s showed exemplary care, treatment and kindness. Her recovery was dramatic and she is now safely home. The family extend grateful thanks to all involved. The parking wardens were also very helpful when we came to collect her at Langland’s and the car park was full.


Inverclyde Royal Hospital
I think many people are quick to complain but not quick enough to compliment the staff and service that they receive Today I was discharged from H north after being admitted there from A&E on Wednesday. The service even though A&E was very very busy was not jeopardized and a special mention to Dr Jack (Don't know his surname) who quickly diagnosed my symptoms and referred to me to the surgeon who admitted me. I was obviously scared and apprehensive and they understood that I had to nip home for 30 minutes to explain to my children and get them organised for the next two days. I was admitted to H North and I want to make a mention of the care that I received from the nurses, staff and the clear concise information received from the surgeon and anaesthetist prior to my information (I’m sorry but I don't know their names) but I need to make a special mention to a nurse called Marie in the ward. She is an asset to the NHS and most especially Inverclyde hospital. Also an auxiliary with blonde hair who again I didn't catch her name. With a full ward, it’s hard to make people feel as though they are your only patient and I watched a full staff in this ward treat their patients with warmth, kindness and compassion and I personally felt like the only person in the ward. If patients can nominate staff for rewards and recognition, I would personally like to thank the following: Marie in Ward H north Auxiliary Ward H Dr Jack (A&E) and the recovery nurse who calmed me after my operation And the female surgeon who came to my bed to explain my operation and answer all my questions and of course assisted in my operation Many Thanks to them all Sarah Bradley


Queen Elizabeth University Hospital Glasgow
I received excellent care from admission to discharge. The time taken to assess my issues never felt hurried nor made me feel uncomfortable. The staff, nursing, auxiliary and porters treated me with the utmost respect and friendliness, introducing themselves and explaining the process. So I would like to say a big thank you.


Stobhill Hospital (New)
I recently underwent a colonoscopy and I just wanted to let the staff know how fantastic they were all the way from my appointment to the day. They can tell they take pride in their work and I felt at ease on the day due to their professional and friendly approach to their jobs. Thanks


Royal Hospital for Children, Plastic Surgery
My daughter had surgery this week and this is the 3rd time she has been in hospital for surgery. Every single member of staff we came into contact with were kind and caring and compassionate. We were reassured and put at ease which made a stressful time a lot more manageable. We felt listened to and our daughter was made to feel safe and was really well looked after. I will always be so very grateful to this hospital for how they have helped my daughter, in particular her plastic surgeon who has performed really complex and life changing surgery. The kindness of staff really does go a long way to making a hospital stay one that can be positive.


Glasgow Royal Infirmary
I was on (I think) ward 46 in the GRI this week and I wanted to say that all the staff were really good, however I particularly want to thank Dr Luke Freeman-Mills who really put me at ease and made me feel comfortable and not judged for the reason I was in hospital. It felt like he genuinely understood me and my situation and it helped make what could have been an unpleasant situation much more bearable. All the nursing staff, especially the staff doing night-shifts who first met me on the ward, and nurse auxiliaries helped put me at ease too and made me feel calmer and more relaxed.


Gartnavel General
My mother has spent some 8 weeks in ward 4c after a fall, the care and attention she received from every member of staff has been excellent. Despite being under staffed at times our family has nothing but praise for all.


Glasgow Royal Infirmary
I have been a nurse for 38 years and already had two knee replacements but when I was wheeled in to theatre on Monday 20th for a revision of my knee I felt overwhelmed and emotional and wanted to burst into tears seeing lots of trolleys piled with instruments covered with drapes. The nurse who met me got me to focus on her , she told me there were a lot of people but everyone was there to care for me , she just reassured me so much by talking to me and explaining everything that she actually got me to relax. I really wish I had taken note of her name so that I could tell her how much I appreciated her care.


Queen Elizabeth University Hospital Glasgow
Everyone was so helpful made me feel at ease thanks


Victoria Hospital (New), X - Ray, M I U
I attended MIU last night after a fall hurting my wrist and was very happy with the quick treatment. From intake to final diagnosis took 40 minutes. Nurses and x-ray staff were great. Only suggestion would be for staff to introduce themselves when treating you or wear visible name badges such as #Hellomynameis yellow badges used in other hospitals. This is only a minor thing and the main thing is the excellent care I received from the health service. Cannot fault the care at all and think that this should be highlighted rather than just negative comments. Thank you to all the staff I met last night at Victoria MIU.


Royal Alexandra Hospital
Occupational Therapist Ward 6 RAH I just want to praise the Occupational Therapist who looked after my mother during her stay in Ward 6 in December. I believe the staff member was called Emma and I just want to say how caring she was. She took time to listen to my mum, making her feel at ease when working with her and listened to me and my sister's concerns about her going home. She ensured everything was in place before she went home and also arranged for support for myself through the Carers Centre who have already been in touch. She was knowledgeable and professional throughout. A much better experience than our previous stay in Ward 7. Thanks again


Queen Elizabeth University Hospital Glasgow
In October 2019 my late Brother Andrew Freeman 12/02/70 was an inpatient of ward 11B. From day one until he was released to pass away at home He received outstanding care from the staff especially Kirstie and James, they went out their way to look after my Brother and I can't thank them enough, can you PLEASE give them acknowledgement from Andy and please thank them


Gartnavel Royal Hospital
I am a primary carer for my elderly mother who was transferred to Gartnavel Royal Hospital from the (new) Queen Elizabeth hospital. Initially I had concerns with it being an older hospital that the facilities would not be as modern. Any fears or doubts I had were lifted off me the minute I entered the hospital entrance. It’s an older hospital granted, but immaculate. You don’t get greeted with the customary hospital smell. No concerning security (that I was aware of) and the staff in the geriatric ward she was in could not do more to look after her and keep me informed on what progress she was making. I understand that modern hospitals are new and needed, but the quality of care and the relaxed warm welcoming of the nurses (of all the staff) made myself and her re assured that she was in safe hands. The care the quality of food and the activities available and also important the physio team were amazing. For me Gartnavel should be a model of how a proper hospital can and should be run. Just because somethings new and shiny doesn't mean it’s better. I will never forget my experience, what a fantastic hospital and amazing staff. Thank you for returning an elderly parent almost as good as new.


Victoria Hospital (New), Women’s Health
I attended new the new Victoria hospital as a day patient for a missed miscarriage. The staff at the hospital were fantastic and really kept me at ease in what was a difficult situation. From the nurse at the pre-op, nurse who cared for me on the day I really couldn’t thank them all enough for the care given. Thank you ladies.


Queen Elizabeth University Hospital Glasgow
Hello, I would like to give some feedback on my recent experience of being treated at your hospital. I would like to praise the Doctors & nurses and other staff that dealt with me during my 1 week as an inpatient in the IAU, Wards 8b & 4d. Interactions were always positive, pleasant and professional and I was never left wanting. In addition the hospital food was excellent and the regular tea offered was a real bonus. If I had to give any constructive feedback I would say 2 things; 1. The discharge process could be slicker. I was informed at 1pm I would be getting out that day but didn't actually get to leave until 7pm. I witnessed porters being quite brash with elderly patients, for an example, when being taken to x-ray for a scan I witnessed a porter slam the breaks down on a ladies bed before it had come to a stop which jerked her a fair bit and just wasn't nice.


Queen Elizabeth University Hospital Glasgow
Thank you for the wonderful care and expertise for my cousin who is discharged tomorrow after 2 weeks. Fabulous treatment which is world-class. God bless.


Royal Alexandra Hospital - A & E
Thank you so much to the wonderful staff at A&E for making my visit on 22/1/20 less stressful for me. I have had ENT issues after surgery for a while something I am extremely anxious about. I felt last night I was choking and on arrival Angela triaged me. She was fabulous made me feel calm and she could tell how anxious I was. I was then seen by Charley (ST4) she was amazing. Her knowledge and understanding about my situation was second to none. She was extremely kind and caring and put me at ease. She is everything a doctor should be. I am so grateful these 2 ladies were on. Thank you so much from the bottom of my heart for getting me seen and home to my children promptly.


Royal Alexandra Hospital - A & E
I am a regular attendee at A&E due to multiple chronic medical conditions which are particularly unstable at present. One of my conditions is very rare and potentially life threatening and it can be very frustrating to try to get through the triage system. I recently had an awful experience of waiting 4 hours for triage then a further 11 hours on a trolley overnight without even a blanket because there were none left. After a week in hospital, I was discharged, but to my dismay my symptoms returned less than 24 hours later and 111 sent me back to A&E on Saturday 11 January 2020 at the RAH. I felt absolutely awful and was dreading a repeat of the A&E experience. I was triaged almost straight away this time by a lovely nurse named Esther. I would like to make you aware of how much the respect and humanity she showed to me that evening meant to me. She realized that I felt awful and knew the story from my previous attendance. Rather than send me into the waiting room she brought a trolley, parked it in some space in the corridor and got me warm and comfortable with blankets and a pillow whilst I waited for the doctor. It took her just a moment but it made the world of difference to me and actually helped prevent my condition, which causes low blood pressure, sickness and dizziness from deteriorating further in the waiting room. Yes, I still had to wait my turn to see a Dr, as is only fair. But I would love to praise and thank Esther for her kindness and caring. Ps, this is not the first time I have met Esther and each time she has done everything she could to help make a&e as positive and experience as it possibly can be.


Stobhill Hospital
I was in 23/1/2020 for the removal of a polyp in the womb .....all staff involved were excellent.....but a special mention for Jennifer Harvey...who chatted to me the whole time to keep my mind off the procedure.


Victoria Hospital (New)-Endoscopy
All staff I encountered at my recent procedure were fantastic. The professionalism, care and attention to detail were outstanding and made my procedure so much easier. Cannot praise/thank them enough!


Royal Hospital for Children
Staff in ward 1A and 1B were very welcoming and helpful during my child’s recent procedure having adenoids and tonsils removed. Mr Corr explained to us how the procedure went and that everything was well and straight forward.


Glasgow Royal Infirmary - Dermatology
Had a procedure today two weeks after GP referral, I had the most courteous professional service from doctor ( do sorry I can't remember her name , German doctor from Munich .my procedure was carrying out by Catherine Christie and Gaynor Spence. Many thanks to both of them for their caring manner and utmost professionalism. I was a bit nervous as you can imagine but I felt so reassured by my care and treatment as an outpatient. Thank you


Queen Elizabeth University Hospital Glasgow
Following 2 outpatient appointments with Dr Lara Mitchell - we cannot praise the help, support & kindness of Dr Lara Mitchell enough - what a GREAT asset Lara is to the Eldercare Clinic within QEUH - Lara truly makes a difference to lives by listening, caring, offering supportive & straightforward advice - it continues to be an absolute pleasure to have family member helped & supported by such a caring and excellent consultant - Lara YOU MAKE THE DIFFERNCE - THANK YOU IS NOT ENOUGH!


Victoria Hospital (New)
I was a gynaecology day surgery patient around 2 weeks ago (Jan 2020) and felt compelled to contact this service regarding my treatment on the day of my procedure. I found the hospital to be clean and comfortable, and my surgery went very smoothly. However, the main reason why I am writing this review is due to the staff, who I found to be outstanding. Every member of staff with whom I came into contact was extremely caring and professional, from the welcome staff at the door, to the receptionist in the day surgery unit and all levels of nursing staff. On the day of surgery I was very, very upset and anxious and I am especially grateful for the kindness and reassurance shown to me by the anaesthetist, surgeon, nurse who took me to surgery and nurse in the recovery ward. I cannot praise them highly enough. I am so grateful for the NHS in this country and have only ever had a positive experience. The staff who attended to me on the day of my surgery, I am sure, will not remember me due to the high volume of patients that must come and go, but I will never forget them. I really am truly thankful. Please pass on my praise and thanks.


Inverclyde Royal Hospital
My elderly mother was in Inverclyde Royal for the last week of her life. The care she received from A&E and then on the general ward was excellent. All the staff - doctors, nurses, porters - were very caring and supportive with her and the family. They could not have been kinder as we sat with her as she passed. Thank you.


Stobhill Hospital (New)
Attended Stobhill on Monday 20th January 2020 (AM) for colonoscopy. The overall experience was made so much easier through the politeness and care from all staff involved. From booking in to departure I was kept well informed and treated with dignity and respect, waiting time was minimal. 10/10 to the team involved.


Queen Elizabeth University Hospital Glasgow
Having had an MI 12 years ago on Thursday 16th January I had symptoms which caused concern. I called NHS 24 who advised that a paramedic would arrive, she assessed the situation and ordered an ambulance, which arrived promptly and took me to the QEUH where I was received without any wait. The service and care given from my call, by all concerned, was exemplary and very professional and would thank all concerned.


Royal Hospital for Children
Too much time recently has been spent looking at the negatives of Royal Hospital for Sick Children, Glasgow.
I just want to thank each and every member of staff we encountered in cardiology ward 1E. Exceptional staff, but more importantly exceptional caring people. Thankfully for us we only had to spend one day as an in-patient but my expectations were surpassed and these people deserve recognition for the incredible work they do every single day.


Victoria Hospital (New)
I would like to give positive feedback for the Gynaecology Day Surgery at ACH. I recently had MMC & had to undergo surgery. Both Nurses Lynne & Jacqueline were amazing & showed a lot of empathy at a very distressing time. Also thank you to Dr Hardie who performed the procedure & was so caring & put my mind at ease. Myself & my husband would like to say a big thanks as they all helped make one of the worst days of our lives that little bit easier.


Victoria Hospital (New)
Unfortunately I recently had to undergo surgical management of a missed miscarriage through the Day Surgery Unit at the New Victoria. I am writing to highlight the wonderful care that I received from all the staff there. I had been coping well until I arrived for my procedure and then unfortunately the floodgates opened! In particular I would like to thank Kimberley, the nurse in Recovery 1 who made sure I was as comfortable as possible as I came round from my anaesthetic and held my hand while I cried. Elaine and Karrleen were my nurses in Recovery 2 and their care before and after my procedure was nothing short of exceptional - they were so incredibly kind and supportive and ensured I had as much privacy as possible. Dr Claire Higgins was the surgeon carrying out my procedure and she was so kind and professional. As soon as she came to see me before the procedure I felt calm and comforted and I knew I was in safe hands. I felt so reassured when she came to see me afterwards to tell me all had been straightforward. Overall all the staff went out of their way to make a distressing experience as good as it could be and I am so incredibly grateful. I would appreciate if my comments could be passed on to the staff involved as they really are doing a wonderful job.


Queen Elizabeth University Hospital Glasgow
I attended today to get an MRI. Everyone I spoke to you were very polite, helpful and very kind. No hesitation in going back.


Glasgow Royal Infirmary
Would like to express my gratitude to all the staff at AAU who received my elderly father on Saturday night. Extremely caring, helpful and professional and will always be grateful.


Victoria Hospital (New)
I am writing to highlight the wonderful care that I received from all the staff there. I had been coping well until I arrived for my procedure and then unfortunately the floodgates opened! In particular I would like to thank Kimberley, the nurse in Recovery 1 who made sure I was as comfortable as possible as I came round from my anaesthetic and held my hand while I cried. Elaine and Karrleen were my nurses in Recovery 2 and their care before and after my procedure was nothing short of exceptional - they were so incredibly kind and supportive and ensured I had as much privacy as possible. Dr Claire Higgins was the surgeon carrying out my procedure and she was so kind and professional. As soon as she came to see me before the procedure I felt calm and comforted and I knew I was in safe hands. I felt so reassured when she came to see me afterwards to tell me all had been straightforward. Overall all the staff went out of their way to make a distressing experience as good as it could be and I am so incredibly grateful. I would appreciate if my comments could be passed on to the staff involved as they really are doing a wonderful job.


Inverclyde Royal Hospital
Just had an overnight stay in J North due to contracting Flu. I went to my GP who referred me to the medical team at IRH. I was taken on arrival into the ED and assessed. The Doctor then suggested I stay in overnight as my electrolytes were knocked off. SR Gray and the ED team were great, shout out to Lynne! I was taken to J North by Jim and shown to my isolation room. Now I am well aware that people are so quick to look for the negatives in J North, I would ask these people to stop and think about how busy that ward is. At 2200hrs I hear a statement from a doctor that there we still 15 patients to be admitted. That ward did not stop all night. Fortunately my room was just offset from the coming and going. I was greeted in a friendly manner and the staff could not be more accommodating and friendly. Even though the ward did not stop all night regularly I was asked if I needed anything and to let them know if I did. Everyone; Nursing staff, medical staff and hotel services staff were amazing. I can't thank them enough. In particular can I say a big thanks to Frances, Suzi, Linda and Jamie overnight and Sam and the team on days? Thanks again.


Queen Elizabeth University Hospital Glasgow
I would like to thank all staff Ambulance people Doctors Nurses Porters Cleaners for the care my husband received he was in for 10 days and it was very worrying but staff were great thanks a lot.


Vale of Leven District General Hospital - MIU
I attended the Minor Injuries unit at the Vale Hospital on Sunday 12.01.20 after a fall. I was very impressed with the care I received from reception, nursing and x-ray staff. I was seen promptly and given great care and advice. I was informed that I would be referred to Physiotherapy and have already received a letter inviting me to phone for an appointment with them. I feel we are very lucky to have this local service.


Royal Hospital for Children - A & E, General Surgery, Plastic Surgery
I am writing to let you know about the incredible and wonderful care my son received at The Royal Children's Hospital in Glasgow. I am aware of the special measures which is why I feel the need to write. I was very sorry to hear about the children who have died and can only imagine the agony the parents are going through and I do not know the full circumstances. But I can tell you about our experiences and feel it’s important to hear the good things too. My 14 year old son was involved in a horrific accident back in May 19 when part of a wall (he was climbing down from it at the time) came away and he fell from the wall and the large coping stone landed on his leg completely destroying it. Right from the onset from the ambulance crew, trauma team, Resus team at A&E, ward 3c staff, ITU staff, theatre staff, plastics team, orthopaedic team led by Mr Rowland (he came in specially while on annual leave to operate on him) Specialist pain nurses, infection control nurses, the major trauma nurse, dietician, specialist orthopaedic nurse, physiotherapists, every domestic, catering staff, porters, were all excellent with some of them exceptional! My son has had 4 operations already, 4 nights in intensive care and then over 6 weeks in hospital. He is due more surgery this year and we are up often without patients appointments. This team not only saved his life but is giving his life back with wonderful care, compassion and professionalism. They looked after my husband myself and our younger son too. They need to know how exceptional the people are who work in the Royal Children's Hospital in Glasgow- we are so grateful. Particular thanks to Mark Lilley (major trauma co-ordinator, Karina Rooney Ortho Specialist nurse and Mr Rowland himself. Best wishes 


Queen Elizabeth University Hospital Glasgow - Respiratory 
Having been a patient in ward 7c before, I was admitted again in November and spent five weeks as an inpatient whilst waiting on an operation at the jubilee. Can honestly say the staff from the nurses, hcsw, doctors, consultants, catering and domestics are the best in the hospital. Their patient, caring and dedicated. During a long admission you can feel down and the staff do keep your spirits up with their banter and jokes. The doctors always keep you informed of your treatment and what’s to happen next. A special thanks to nurses Susan, Jeri, and Bernie for putting up with my moans for five weeks as I’m not the best patient, they deserve a medal for that! Truly a wonderful team on 7c but hopefully I don’t see them again soon!


Royal Alexandra Hospital
Our family recently had an elderly relative that was a patient in ward 36 at The Royal Alexandra Hospital. Unfortunately they were there for longer than expected which was extremely difficult on our family. All of the nursing staff were amazing and very attentive (not just to the patients but the relatives that visited as well). My family and I would like to give special praise to the wards activity coordinator.... this member of staff consistently went above and beyond for us, my relative and others in the ward including your staff. The way he interacted with everyone was such a breath of fresh air, he gave so much of his time to make sure the patients were attended to and sometimes managed with multiple patients at a time. We can't say enough how much peace of mind this brought to us all knowing that someone we cared about so much was treated so well and with such compassion. Having a person that cares so much about patients and their wellbeing is lovely. There were so many times we came to the ward and witnessed how attentive he was with everyone, always making time for a little chat when passing or a joke with someone, we also saw him comfort patients when they were upset which was heart-warming. No amount of words can convey how much we appreciate the time and effort spent by him interacting with our relative, it will never be forgotten. Our relative regularly chats about some of the interactions and activities which they had and always brings a smile to their face. Thank you so much for your hard work and compassion.


Renfrewshire - Specialist Children’s Services
Audiology at Renfrew health Centre. Alison and Kayleigh have made a fantastic relationship with my two children who suffer hearing loss and both wear hearing aids. Nothing is ever too much for them. They have a great friendship with my 10 year old having seen him there since he was 2 years old. Cannot thank you girls enough for the service you provide. Thanks 


Queen Elizabeth University Hospital Glasgow 
Ward 51 Langland’s, staff were all amazing with my dear Father. He went into the ward very confused and with delirium, although you could see that the staff were understaffed and overworked, you could see their dedication to the care if their patients! He was in there for about a month in August and I could have been happier with all staff members from the Sister on the ward Rachel, doctors, nurses, auxiliaries and even the cleaner. Such a good experience and now he is happy at home, so thank you 51!


Royal Alexandra Hospital – Pregnancy
My wife and I had our daughter born 29/12/2019. We are forever in the debt to the staff who helped deliver our beautiful daughter and we wish we could thank every single person involved, special thanks goes to the midwife Laura Salmon who was with us the majority of the process and every other midwife who cared for my wife and child I cannot thank you enough


Glasgow Royal Infirmary - General Surgery
I have recently been a patient at GRI. My admission was via Same Day Admissions. I was greeted by a very friendly receptionist, and I asked to wait. I was called by a nurse, who introduced herself as Lisa and offered to carry my bag. I was very anxious regarding my surgery, Lisa was so kind, and she took the time to listen to my worries and offered reassurance. I was very emotional, and Lisa did everything she could to put me at ease, even a cuddle! It was obviously a very busy area, but operates smoothly. Lisa walked me round to theatre and chatted on the way round to keep me calm. Theatre staff were also excellent, and very friendly. When I arrived in ward 66 the care was excellent. Nurses are under immense pressure and don’t receive the praise they deserve. I just wanted to say thank you, and to Lisa especially.


Royal Alexandra Hospital- Respiratory (Breathing / Lungs)
Just been discharged this afternoon. I just want to say a massive thank you to all the outstanding staff that have looked after me in hospital since Tuesday. I've been treated with respect & dignity and all the staff have been very friendly & helpful. Definitely deserve a full praise. Went in completely under the weather and now I'm out pretty much feeling my normal self again - thanks again.


Queen Elizabeth University Hospital Glasgow - Spinal Injuries
Spinal Unit: an incredible department whose level of care from all staff (Consultant: Dr Purcell, all ward nursing staff, specialist nurses: Susan, auxiliaries, Occupational Therapist: Amanda, Physio’s, Horatio’s garden...) is second to none. At an incredibly difficult time they look after the whole family, which continues after discharge & for ongoing care. Thank you isn’t enough.


Queen Elizabeth University Hospital Glasgow
Ward 66 - husband was there for the morning pre-surgery. Really friendly, kind, thoughtful staff towards my husband, myself & our daughter. Great care, thank you.


Queen Elizabeth University Hospital Glasgow - Renal
I would like to thank all the staff who helped make my experience in the day ward when I attended for a renal biopsy as comfortable as possible the staff were all very kind caring and professional please pass on my thanks to them all.


Royal Alexandra Hospital - Cardiology (Heart)
After a recent short stay to recover from a heart attack, I just wanted to pass on my thanks to all concerned. There is nothing but praise for the staff and treatment, however, I can see the hospital could certainly use an injection of cash to bring the whole experience back up the standard we always expected and received not so many years ago. I am a big fan of the NHS, we should not turn it into a cost saving spreadsheet for the accountants. I hope you get the support from government. Thanks again for the great service.


Queen Elizabeth University Hospital Glasgow
I want to praise and thank the Queen Elizabeth University Hospital finest Orthopaedic surgeon Mr Sanjeev Patil. I have been a patient of his on and off from a very young age. He diagnosed me with a problem with my hips originally at the former Southern General Hospital. He gets to know his patients, before he gets to know their problems, he’s kind, compassionate, he's very easy to talk to, he's very calming, he’s considerate and he will always admit surgery might NOT be the answer, and goes out his way to find alternatives. He reassures the patient and family members. He is a hero, and a legend. He really goes out his way to find answers and doesn’t stop until he finds them. Hess amazing. I hadn’t seen him for a good few years and when I walked into his clinic a few months ago, he shocked me at how much he could remember about me. I was worried and was thinking surgery might be my last resort and that was why I went back to see him last year, but he sent me for various tests and we now know what’s causing my problems. Surgery isn’t the answer (thank god). He's discovered another possible problem and he’s sent me to another service and the treatment starts next week. I honestly cannot thank him enough from the bottom from my heart thank you for everything you have done for me Mr Patil, please continue being the superhero that you are.


Princess Royal Maternity - Women’s Health
After recently experiencing a missed miscarriage and attending Ward 56 for medical management, I cannot praise the staff enough for their care and compassion which I received. A special mention to charge Nurse Julie, who was just lovely, and made a very difficult experience bearable. Thank you x


Queen Elizabeth University Hospital Glasgow - MIU
My elderly mother was sent to Queen Elizabeth yesterday by GP. We received excellent treatment from all the staff, particularly ANP Derek Roy and Dr Chris in CDU. ANP was very patient and listened to all the issues, he was great at explaining potential diagnosis, tests etc. The unit was very busy but all the staff were so kind and helpful. Please pass on our thanks


Glasgow N E
Good evening, I would like to provide some feedback in relation to my doctor’s surgery. Main Street medical centre at Bridgeton. I would like to praise the whole staff team f from GP Dr Shona Watson my main doctor, and also the reception team. I feel like as a NHS service user I should express how happy I am with the staff due to many people consistently complaining. I cannot fault the team at Main Street medical centre they are amazing at what they do and provide a positive experience for myself. I am always made to feel comfortable whilst in appointments and my doctor has been super helpful with any diagnosis and always ensure I have been medicated appropriately. It has made me feel safe and completely trust and respect her. All the receptionists have been very helpful although some people don’t feel comfortable discussing their condition over the phone I feel like they are very professional and helpful and always ensure I have an appointment in a timely manner which is much appreciated. I hear lots of stories of GP practises being a nightmare for patients and I cannot thank the practise enough for their professionalism especially with sensitive subjects. I feel like if there any awards then they most certainly deserve it. Kind regards.


Glasgow Royal Infirmary
I would like it recorded the quality of care I received from the Orthopaedic Department, in particular Shoulder Clinic. From the first OPD consultation till my post-operative appointment the patient care was always professional, respectful and informative. The clinic area was well managed and a positive environment, staff were so welcoming and waiting time never more than five minutes after my appointment times, I had several OPD visits and two surgical procedures during the last twelve months. Please give all staff in this department, including Consultants/Doctors, my feedback, they deserve gratitude and congratulating for representing the NHS in such a high standard.


Stobhill Hospital
As a mental health support worker, I was accompanying a resident to an appointment at Clinic F (gynaecology). My resident becomes quite distressed and anxious at such appointments but the staff of Clinic F made this a more positive experience for her. Karen M in particular made sure to fully inform my resident of the procedure and reassured her throughout the process. Along with all other staff we encountered in the clinic, she was kind, polite and experienced in offering patients a calm and comforting environment in the clinic. Karen is a perfect example of the benefit of excellent communication skills, patience and kindness in dealing with those diagnosed with a mental health condition in a clinical setting. The staff should be proud of what an inclusive service they run and I am certain that all who visit this clinic are receiving exceptional care from all staff.


Queen Elizabeth University Hospital Glasgow
Our baby is getting care in the NICU. The attention to detail is mesmerising and the staff are unbelievable. We have been overwhelmed with the care and support afforded to our child and to us. I cannot speak highly enough about the NICU team.


Glasgow Royal Infirmary
I just wanted to say thanks to the staff who treated my brother today. The majority of the staff were just the loveliest, most help people. He had broken his wrist quite badly and was in A LOT of pain. The staff were amazing. Additionally, I really appreciate that no one mentioned the scars on his wrists. I have a lot if self harm scars myself and used to find NHS staff always asked about them, even when they weren't relevant to the issue I was being treated for and it made me so uncomfortable and irritated that's what staff were focussing on. I was worried this might happen to my brother but no one said a thing, which was a relief. We appreciated that a lot. Also, I'm Trans. I identity as non binary and look quite androgynous. When I'm with family it can sometimes be awkward stating my relationship to them (I say I'm his "sibling" or that he's my "brother" to avoid words like brother/sister in reference to myself). I've had a lot of experience of NHS/council/HMRC staff pushing me to disclose my gender, what I mean by "sibling" etc. This didn't happen today! Which was lovely. It might have been more accidental but it was appreciated and made the experience much easier. Thanks NHS people.


Glasgow Royal Infirmary - Plastic Surgery
I suffered an accident at home and injured my left index finger I attended A&E at the QUEH and was seen in the early hours of Friday morning they were unable to help due to the severity of the injury but the team at the Royal made space for me the same day, I was admitted at 7.30, in theatre by just after 9 am and back in recovery before 10 injury treated and expertly sown back together, I’m fortunate enough not to spend much time at the doctors or in hospital and all I seem to hear about the Health Service is negative, all I can say is it’s all wrong, I’m not the kind of person who feels the need to write reviews but felt moved enough to write this one, one word describes my experience “amazing “ every staff member involved in looking after me were fantastic, the treatment was 5 star, I was put at ease right away and everything was fully explained the whole way through the procedure, the entire team are awesome and I’d like to say a huge thank you for looking after me today, I really appreciate what you have done for me and how you did it, you are all truly amazing people, thank you.


Vale of Leven District General Hospital
I have visited the fracture clinic twice now and must say the professional and friendly way I was met with and treated is outstanding. Cannot believe services at the Vale have suffered cut backs. This is a great hospital highly recommended no more cut backs this is truly a great community hospital. Thanks again.


Glasgow Royal/Stobhill Hospital
My son was referred to plastic surgery at the Royal this morning following attendance at Stobhill minor injuries clinic with a cut finger. We were seen very quickly by the consultant and my son was in the operating theatre by 9:15 getting tendon damage repaired. All the nurses and doctors were very friendly and helpful and my son was particularly impressed by having his choice of music on in the operating theatre. I want to thank all the staff in ward 47 for the excellent service we got today.


Royal Hospital for Children
My daughter attended the RHC and was admitted to ward 2C with breathing problems for the first time. I cannot praise the care she received enough - everyone from the triage nurse, medical & nursing team, porters, catering, ward clerk & play assistants worked as an efficient team to treat her condition and care for her in a really caring & reassuring way. Admission to hospital so unwell could have been a frightening & distressing experience for my daughter, but she had a very positive experience & actually enjoyed her time there. Really cannot thank you all enough.


Queen Elizabeth University Hospital Glasgow
How to start... Thank you just doesn't seem to be enough but that is what I want to say to mainly the General Surgery Team at the QEUH for my life saving operation for bowel cancer, expert, compassionate, care by all staff on ward 9a, they were tremendous and I genuinely could not have had better. The Colonoscopy team at Stobhill, outpatients and SDAU at QEUH. All were outstanding and I owe them my life. Thank They All.


Stobhill Hospital (New) - MIU
I attended MIU Stobhill Sat 28th Dec following double ankle injury on Xmas eve. Reception staff were polite and helpful although it is not too clear which side first to approach. Maybe too many signs on glass windows. Nurse was professional, understanding and helpful for further actions to assist recovery.