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Team Brief 2017

Team Brief is the monthly communication to all staff from the Chief Executive which is cascaded throughout the organisation to give local managers the opportunity to add to the core corporate messages and localise them. A feedback facility ensures that Team Brief addresses the issues raised by staff.

A full archive of Team Brief is available on StaffNet (you must be on the NHS network to access).

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Team Brief - June 2019

Sharing your experiences of working for NHSGGC

The recent publication of the Sturrock Review into cultural issues at NHS Highland has led NHSScotland as a whole to consider how we work to build supportive cultures to encourage behaviour that reflects our NHS values of Care and Compassion, Openness, Honesty and Responsibility, Quality and Teamwork and Dignity and Respect.

All Boards have been asked to engage staff to consider the recommendations from this review and we will be working with the Area Partnership Forum and through our local Partnership Forums to do so.

This will also take account of our recent work with staff focus groups which is helping us shape our culture within NHSGGC.

The findings from the review reinforce the importance of providing you with opportunities to give feedback on how you are treated at work.

One of the ways we do this is through iMatter, our staff experience model, which has been developed to help teams and the Board understand and improve staff experience.

The 2019 questionnaire is currently being issued with Cohort 3 (Women & Children’s, Board Administration, HR & OD, North Sector, Oral Health and West Dunbartonshire HSCP) having received their questionnaires in the past few weeks. Response rates in our first two cohorts have been really encouraging with the majority of areas achieving higher response rates than in 2018.

I would ask everyone to take the time to complete your iMatter questionnaire and to work with your local team on developing your local action plans. It really does make a difference; we have already seen great examples of how the information provided has helped improve staff experience at work and helped improve communication and team working.

To find out more about iMatter, please visit the HR Connect page, speak with your line manager or get in touch with the team at:

“What Matters to You?”

On 6th June we celebrate our annual “What Matters to You?” Day which emphasises the importance of listening.

The aim of the day is to encourage and support more meaningful conversations between healthcare staff and their patients, families and carers. It’s a simple approach but it’s also very effective.

We know from our experience and growing international evidence that focusing on what really matters to people can play a large part in the quality and effectiveness of their care.

Our paediatrics and older people’s teams have been at the forefront, nationally and internationally, in developing tools that provide a consistent and reliable process around ‘What Matters’ conversations.

“What Matters to You?” Day is a wonderful opportunity for patients and visitors to meet with staff and really understand the benefits of person-centred care. I hope many of you will join in on the day.

NHSGGC innovation on show at NHSScotland event

The NHSScotland event brings hundreds of staff together each year to share innovation, learning and best practice.

The event’s poster exhibition is an excellent way to showcase your achievements and to gain recognition. Selected through a judging process, the posters on display represent the very best of quality improvement.

This year’s event took place on 30-31 May and I was delighted to see NHSGGC so well represented at the exhibition. The topics covered were wide ranging, from acute receiving to palliative care, and showed the real breadth of quality improvement within NHSGGC and our HSCPs.

You can access all the posters from NHSGGC – together with the others on display at the event – on the poster pages of the NHSScotland event website.

Congratulations to all shortlisted poster authors and a special congratulations to Shona McKie, Regina O’Hara and Jennie McLaren, who were announced as winners in their poster category. Shona won the Quality of Care – Person-Centred category for her poster entitled “Sleep Well, Feel Well, Get Well – Improving Sleep within Critical Care”. Regina’s poster “Transformational change in: providing HIV antiretrovirals via community pharmacies alongside opiate replacement therapy during an HIV outbreak amongst people who inject drugs” won the Health of the Population poster category and Jennie’s poster “Kids Independently Developing Skills” won the Transformational Change category.



Jane Grant, Chief Executive