“What matters to you?” is a simple question to help people receiving care have meaningful conversations with those who provide care. It has many benefits:
Asking “What matters to you?” is an important part of our approach to providing quality care.
We want to ask, listen and do what matters to people every day. On or around 6 June each year, all health and social care staff are encouraged to ask “what matters?” to every person they care for that day. We have an extra focus on raising awareness and encouraging these sorts of conversations between people who receive care, the people who matter most to them, and staff. This is ‘What matters to you?’ Day.
This has now become an international movement with many countries around the world participating. Asking “What matters to you?” is easy and involves three simple steps:
This short video explains more about the approach:
This year, ‘What Matters To You?’ Day (WMTY21) was Wednesday 9 June 2021.
‘What Matters To You’? (WMTY) day aims to encourage and support more meaningful conversations between people who provide health and social care and the people, families and carers who receive health and social care.
To help people get the best possible outcome, we need to understand the things that are really important to them. This could be something very specific or something more general. Here are some examples of the types of things people have talked about:
We want to know what matters to you, so we can provide care that works for you. There are a number of ways you can tell us what matters to you every day:
We will listen to what everyone tells us matters to them.
Care teams will talk with people accessing health and social care services about how they can do things differently, when they know what matters to you.
WMTY is an international person centred care movement and is an opportunity for NHSGGC to build on its national and international profile, shining a light on what matters most and demonstrating continued commitment to person centred care, in line with our Healthcare Quality Strategy:
In addition to our Quality Strategy, a WMTY approach is at the heart of Scotland’s strategy for Realistic Medicine. In particular, Dr Alastair Ireland, our lead on Realistic Medicine within NHS Greater Glasgow and Clyde explains “We are going to be trying to give information to you in a way which is clearer and less confusing but also gives you more say in which of the options which might work for you, would be more suitable to your own circumstances”.
In order for you to reach the right decision for you, you need to be able to weigh up the potential benefits, harms and limitations of the available options. We would encourage you to think about these BRAN questions as part of a WMTY conversation about test and treatment options:
Where there are key themes and patterns to what people tell us matters to them, we will make a plan each year about what we can do to improve on this as an organisation. We will share that information on this website.