Person-centred care and sharing best practice
As we all find different ways to work in response to COVID-19, there have been many good initiatives to help maintain person-centred and compassionate care to our patients at such a vulnerable time in their lives.
Some of them are highlighted here, but we know that there are many more examples of person-centred care and we want to hear about them so that we can share them with colleagues.
If you have examples of good practices then please tell us by emailing firstname.lastname@example.org
Healthcare Improvement Scotland (HIS) are also keen to capture how NHSGGC is maintaining person-centred care and capturing feedback about care experience from patients, families or carers at this time. To help share some examples and learning, HIS has developed a single source of information which can be accessed via the following link:
NHS Education for Scotland (NES) have created a Learning Pack resource for support workers across all health and care settings during the COVID-19 pandemic. It contains 5 bite-sized pieces of learning to help you work in the best way possible when communicating with and supporting people, families and carers.